Privacy policy

Herline Global Pvt Ltd ("Herline," "we," "us," or "our") operates the website herlineglobal.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from the Site.

1. Information We Collect

Information you give us:

Name, email address, phone number, shipping and billing address (at checkout)
Payment information (processed securely by Shopify Payments / our payment gateway — we do not store your card details)
Account information, if you register
Communications you send us (contact form, email, WhatsApp)

Information collected automatically:

Device and browser information, IP address
Pages viewed, time spent on Site, referring URLs
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payment
Communicate with you about your order, account, or inquiries
Send marketing communications, where you've opted in (you can unsubscribe anytime)
Improve the Site, our products, and customer experience
Detect and prevent fraud
Comply with legal obligations

3. Sharing Your Information

We share information with:

Service providers who help us operate the Site — payment processors, shipping partners, email/SMS providers
Analytics and advertising partners — Google Analytics, Meta (Facebook/Instagram) Pixel, for measuring Site performance and ad effectiveness
Legal authorities, where required by law

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to:

Keep items in your cart
Remember your preferences
Understand how you use the Site
Show relevant ads on other platforms

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Withdraw consent, where processing is based on consent

To exercise these rights, contact us at connect@herlineglobal.com.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

The Site is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Herline Global Pvt Ltd
1st Floor, Andryan Arcade, Kundannoor, Maradu, Kochi, Kerala, India
Email: connect@herlineglobal.com
Phone: +91 9995 777859