Refund policy

At Herline Globals, customer safety and hygiene are our top priorities. Due to the personal and hygienic nature of our sanitary products, we follow a strict refund and return policy.

1. Returns For hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Returns are only accepted if:

The product delivered is damaged, defective, or expired
The wrong product was delivered
The package was tampered with at the time of delivery

To request a return, contact us within 48 hours of delivery with your order number, photos of the product and packaging, and a description of the issue. Requests made after this window may not be eligible.

2. Refunds Approved refunds apply only to:

Damaged or defective products
Incorrect item delivered
Orders cancelled before shipment

Once approved, refunds are processed to the original payment method within 7–10 business days. Shipping charges are non-refundable unless the issue was caused by us.

3. Non-Returnable Items

Opened or used sanitary products
Products damaged due to misuse or improper storage
Products purchased during clearance or special sale offers (unless defective)

4. Order Cancellation Orders may be cancelled before dispatch by contacting our support team. Once shipped, cancellation requests cannot be accepted.

Herline Globals Pvt Ltd — 1st Floor, Andryan Arcade, Kundannoor, Maradu, Kochi, Kerala, India | 9995777859